Privacy Policy

Last updated: August 2026

Who We Are

Dickory Dock Concierge ("we", "us", "our") is a personal concierge and lifestyle management business based at 88 Fernlea, Bearsden, Glasgow G61 1NB. We are registered with the Information Commissioner's Office (ICO) as a data controller. If you have any questions about this policy or how we handle your information, you can contact us at mariella@dickory-dock.com or on 07766 425 775.

What Information We Collect

We collect personal information that you provide to us directly, and information collected automatically when you visit our website.

Information you give us may include your name, address, email address, telephone number, and any other details you share with us in order for us to provide our services — for example, when you make an enquiry, book a service, or complete a form on our website.

Information collected automatically when you browse our website may include your IP address, browser type, device information, and pages visited, gathered through cookies and similar technologies. See our Cookie Policy for more detail.

How We Use Your Information

We use your personal information to:

• Provide and manage the concierge services you have engaged us for
• Communicate with you about your enquiries, bookings and ongoing services
• Arrange services on your behalf with third-party suppliers where necessary
• Send invoices and process payments
• Respond to complaints and resolve any issues that arise
• Comply with our legal and regulatory obligations
• Improve our website and services

Our Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — where processing is necessary to provide the services you've engaged us for
• Legitimate interests — for example, to respond to enquiries or improve our website, where this does not override your rights and interests
• Consent — where you have given clear consent, such as opting in to marketing communications
• Legal obligation — where we are required to process data to comply with the law, such as for accounting and tax purposes

Sharing Your Information

As a concierge service, part of what we do involves arranging services on your behalf with third-party suppliers — for example, tradespeople, auction houses, or removal companies. Where this is necessary to carry out your instructions, we will share only the information required for that supplier to perform the service, and we act as your agent in doing so.

We may also share information with trusted third parties who support our business operations, such as our website hosting provider, accounting software, and payment processors. We do not sell your personal information to third parties.

How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services, maintain business records for accounting and legal purposes, and comply with our legal obligations. Where information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, in certain circumstances
• Object to or restrict how we process your information
• Request that your information be transferred to another organisation
• Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us at mariella@dickory-dock.com. If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Dickory Dock Concierge
88 Fernlea, Bearsden, Glasgow G61 1NB
Email: mariella@dickory-dock.com
Phone: 07766 425 775