Accessibility Statement

Last updated: August 2026

Our Commitment

Dickory Dock Concierge is committed to making our website accessible to everyone, including people with visual, auditory, motor, or cognitive disabilities. We want everyone who visits our site to be able to find the information they need and get in touch with us easily, regardless of how they access the web.

How We're Working to Improve Accessibility

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which is the widely recognised standard for web accessibility. Ongoing efforts to keep our website accessible include:

• Using clear, legible fonts and sufficient colour contrast throughout the site
• Structuring content with proper headings so it can be navigated logically, including by screen readers
• Providing descriptive alt text for images where possible
• Ensuring links and buttons are clearly labelled
• Making sure our website works across a range of devices and screen sizes
• Keeping our contact details prominent and simple to find, including a direct phone number and WhatsApp option for anyone who finds forms difficult to use

Alternative Ways to Get in Touch

If any part of our website is difficult for you to use, please don't hesitate to contact us directly and we'll do everything we can to help:

Phone or WhatsApp: 07766 425 775
Email: mariella@dickory-dock.com

Known Limitations

Despite our best efforts, some parts of our website may not yet be fully accessible. This may include older content, embedded third-party content such as maps, or documents in formats that are difficult for some assistive technologies to read. We are continuing to review and improve our website over time.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions on how we can improve, please get in touch using the details above — we take every piece of feedback seriously and will do our best to address issues promptly.